Justin Herald

Customer service is the centre of this keynote. Justin Herald's customer engagement presentation can come with Customers First, an online staff training program made available to every attendee, so the ideas carry on after the conference room empties. Leadership training and programs are offered as well. He's also an author, and his latest book, Service Rebellion: The Wolf Pack Standard, can be ordered in bulk so every attendee takes a copy home. His speaking range runs from sales, marketing and change management to resilience, entrepreneurship and school audiences, and he presents virtually too. A lapel mic is his preferred setup. Home is the Gold Coast, though he'll fly anywhere in Australia, and two videos here let you see him present.